FREQUENTLY ASKED QUESTIONS

Why I do not receive a confirmation email after I place an order?

After you complete your order an automatic confirmation letter is generated. In case you do not receive such a letter, it implies one of the following: either you have mistyped your email address when filling the online shopping form, or your order confirmation letter has been sent to a SPAM folder. In case our email has been sent to your SPAM forlder, please add an exception that would prevent this repeting in the future. In case of a typo in your email address, please contact our customer service:: info@chocolissimo.com, and update us with your ordering data and the corrected email address.

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How can I add a greeting card to my order?

A greeting card can be added to all the products ordered in our online shop. After adding a certain product to a basket one is directed to the section of our addons. All of our greeting cards can be found by clicking on GREETING CARDS button that is displayed on a brown ribbon. One can then select a greeting card and add a greeting text in a pop-up widnow by pressing ADD A GREETING CARD button. The entered texed is limited to 6 rows with 21 symbol in each of them (including spaces).

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Can I buy Chocolissimo products in a local store?

At the moment you can only by our products from one of our online shops.

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What is the shelf-life of a chocolate telegram?

The shelf-life of our chocotelegram products is at least three months.

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What are the available payment methods?

There are several way to make a payment:

• by a bank transfer to our account number (our account number is sent along with the order confirmation email),
• by a credit card. The payment is proccessed by PayU system,
• with PayPal.

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How do I make a bank transfer?

After placing an order one should make a transfer to our Euro account:
BNP PARIBAS: PL 04 1600 1404 0004 0532 2236 8022
SWIFT: PPABPLPK MM Brown Polska Sp. z o.o. Sp. k.
ul. Ostrowska 582
61-324 Poznań
Poland
One shall not forget to write down the order number in the transfer title.

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Why has my PayU/PayPal payment been declined?

In case PayPal or PayU payment system has rejected your paypent, try an alternative payment method or choose a bank tranfer option.

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Can I order a chocolate telegram made of white or dark chocolate?

Ordinary letters used in our chocotelegrams are made of milk chocolate, while some special signs or "space" sign are made of white and dark chocolate.

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Can I order a chocolate figurine that differs from the one on the offer — a form or the chocolate type?

In case of an ordinary online order we do not offer additional customisation options unless a given offer states otherwise. In case of a large company order we, however, can offer a wide range of cutomisation options including different chocolate types, shapes and packages.

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Can I compose a chocolate telegram myself?

We offer such a possibility indeed. In order to do that one only needs to go to our chocotelegram webpage and launcho chocotelegram generator. One can then write the message of the telegram and choose its size and package. After the telegram is generated it needs to be added to a shopping cart.

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A product that I am willing to buy is unavailable, how can I find out about the new stock?

We are always tryin to maintain a full stock, in case a product is unavailable, please get in touch with us, and we will let you know when your product would in our stock again. In case you wanted to be informed once a product is available again, you can place place a request for notification. You can do that by entering your email address in the field found under the line stating the unavailability of a product.

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How can I add my own picture to a Postcard or a Chocotelegram?

If there is such a possibility, a picture can be added to a selected entering the product page in the shopping basket or during the check-out process.

Please only upload the such pictures that correspond to the properties given in the uplaod instruction.

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How long does take to process an order?

When putting an order one can select a prefered delivery date (working days only). The prefered delivery date is, however, not 100% guaranteed.

• In case of placing an order order before midday, 12:00 (UTC+0100) and successfully transfering a payment the order can be sent the same day.

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How long does it take to deliver an order?

Counting from the order dispatchement to delivery:

• DHL courier delivery takes 3-5 days (97% of the orders are delivered already on the third day),

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